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Institution Domain Setup Guide

Connect your institution’s official subdomain to ADCTMS using a secure CNAME DNS record.

What This Does

This setup allows your institution to use its own domain for certificate, transcript, and academic document services.

Example:
cert.yourinstitution.edu.ng

CNAME Target

Use the value below as the target/value when creating your CNAME record.

connect.chievo.ng

Required DNS Record

Ask your DNS officer, ICT unit, or domain administrator to create this record.

Type CNAME
Name / Host cert
Use this if your full domain is cert.yourinstitution.edu.ng.
Target / Value connect.chievo.ng
TTL 300 or Automatic

Setup Steps

  1. Login to your domain/DNS provider, cPanel, Cloudflare, or registrar DNS panel.
  2. Open the DNS Zone Editor or DNS Records section.
  3. Create a new CNAME record.
  4. Enter your chosen subdomain name, for example cert or transcript.
  5. Set the target/value to connect.chievo.ng.
  6. Save the record and wait for DNS propagation.

Important Notes

Do not create both an A record and a CNAME record for the same subdomain. Use only one CNAME record.
  • DNS changes may take a few minutes to several hours.
  • TTL can be 300 or Automatic.
  • Do not point the custom domain directly to the VPS IP.
  • Use CNAME for easier SaaS domain management.

How Verification Works

The platform checks DNS automatically using the cron job:
cron/check_dns.php

Once the CNAME is detected, the domain status changes from Pending to Verified or Active.

How to Confirm Connection

After adding the CNAME record, the SaaS administrator can check:

SaaS Admin → Domain Status

The page will display institution name, custom domain, expected CNAME, detected value, DNS status, and last checked time.

Need Help?

If your DNS status remains pending after several hours, contact support with your custom domain name.

Contact Support